Artificial intelligence discovers problem gamblers – Online Casino Ground

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More and more situations arise where artificial intelligence can be deployed. Several IT companies are developing a system especially for casinos to detect problem gamblers, for example. It can be used with slots, both in the physical casino and online.

Artificial intelligence

With artificial intelligence, robots and computers learn to 'think' and act independently. Scientists use knowledge about human intelligence. Researchers from multiple disciplines usually work together, such as mathematicians, computer scientists, psychologists and linguists.

There are already many applications in our daily environment. We do not recognize many of these as artificial intelligence. An example is Google, which uses it to describe photos. It is about recognizing faces and objects. We can also cite the advanced robot vacuum cleaner as an example. Then you see that artificial intelligence requires other things besides software; such as sensors. With this, the vacuum cleaner recognizes obstacles and devises a way around it.

Problem gamblers

In slot machines, artificial intelligence helps identify problem gamblers by their gambling behavior. The software recognizes patterns in the game in which the problematic gambler is discovered with algorithms. The program can then respond in all sorts of ways.

Depending on the wishes of the casino, a pause video can be shown, an advertisement or something similar. A reaction may also be that the game is stopped or delayed. An information film about addiction is of course also possible.


Artificial intelligence will ultimately not only be used for the problem gambler. There are many more options within the physical and online gambling games. Marketing people are already thinking about using artificial intelligence in the loyalty programs of casinos.

Artificial intelligence processes a lot of data within a few seconds. It can make a prediction by collecting and analyzing current game information. For example, it can determine that a player will stop playing in the short term. It can then offer a bonus that suits the player and encourages him to continue playing.

Bonus programs, game components and the like can be made more interesting and personal by tailoring them to the individual and his or her game behavior. Face recognition can also be used in the future. It goes without saying that governments, for example because of the chance of gambling addiction, will at some point also want to regulate the use of artificial intelligence.


For a long time the Dutch government stopped more flexible gambling legislation on the grounds of gambling addiction. When legalizing gambling, she invokes the responsibility of casinos. With artificial intelligence, the casino has a key to easily solve this problem.

Another legalization is also involved, drug use. In many countries, governments are considering releasing cannabis products. This mainly concerns medical weed (containing THC, the psychoactive substance of the cannabis plant) and CBD (containing the other cannabiols, without THC).


In Canada, these cannabis products have recently become regulated and legal in many provinces. This entails additional responsibilities, also for casinos. As with alcohol, these drugs influence the skills needed to gamble, including the motor skills and memory of the player.

Some casinos in Canada are now conducting tests to discover the drug-using player with artificial intelligence. For the time being they assume in Canada that a player also has its own responsibility.

Vice versa

Then artificial intelligence can also work the other way around. Players with potential problems can receive messages to take a break at "calculated" moments, adjusted to their playing behavior. The player's own responsibility is therefore invoked.

For example, to respond to the suggestion shown on the screen and to visit addiction advisers. More and more physical casinos make use of such care providers on the playground.

Staff members

That is also necessary for the time being. Because artificial intelligence is still in its infancy for several applications. When detecting alcohol and drug use and compulsive gambling behavior, employees will still have to support.

They should pay attention to signs of use and abuse, such as bloodshot eyes, large pupils, repetitive speech and the like. They don't have the tools that the police have. But there too, solutions are being developed. They are mainly sought with smartphones; in apps with any accessories (eg accessories such as sensors).


The question is of course whether with the growth of online play the solutions, especially to prevent addiction, are realistic. Especially when it appears that most young people play gambling games on their smartphone. In some countries, schools have already started to introduce a smartphone ban.

In countries where cannabis has been legalized, it appears that legalization raises all kinds of new questions. There, the focus is not only on the consequences of cannabis legalization. Gambling issues and similar issues are also examined.

For the time being, there is little coherence to be discovered with the various authorities and organization. The questions asked, and thus the answers, are mainly related to the government concerned, political games on the spot, individual cases and the like. Perhaps artificial intelligence can also play a role in this, if mankind cannot work it out.

More information and sources

  • Previously published article about artificial intelligence in a poker game against four top players.
  • Those interested in the subject of this article should also look at artificial intelligence and chat (ro) bots. A chatbot is the connection between the server of the casino and the player. Artificial intelligence already plays an important role in this and extends the possibilities. It handles the player's access to the player, provides the bonuses and technical support; in fact, everything that is necessary for the game (account control, cash handling and gambling).
  • Report "Consumer technology and the future of online gambling" by David Martin. It covers 5 tech trends, including artificial intelligence, that influence the online gambling environment (pdf).
  • There are several patents in the field of artificial intelligence and gambling. To illustrate, a patent from 2015 for a virtual game assistant based on artificial intelligence (pdf).
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